The Buyer has the right to return the merchandise to the seller within 14 days folllowing the delivery. If this delay is not respected, the seller will not accept any complaint about or cosequent return of the merchandise.
- Physical goods (i.e. software box):
Goods must be returned in their original state (includes unopened packaging). The goods will be refunded within 30 days after the reception in our premises. The transport costs will only be refunded if there was an error on our part.
In any case, the Buyer shall not return the goods without prior written agreement by the Seller. If the return of the goods is granted by the Seller, this return shall in no way constitute an acknowledgement which may be detrimental to the Seller.
- ESD (Electronic software distribution - i.e. software license):
Software licence cannot be returned / refunded / exchanged if the activation code has been used to obtain a serial number and activate the software on a computer.
If the license has not been used to generate a serial number it will be refunded within 30 days after the Seller's acknowledgement to the refund request sent by the User.
- Upgrades, updates, conversion offers and special offers:
Upgrades, updates, conversion offers and special offers in any form cannot be returned / refunded / exchanged
The Seller reserves the right to keep an amount of 30 EUR on each refund no matter the amount refunded in order to cover administrative costs.
Recourse against the Seller is in any case limited to the amount of the invoice for the goods concerned. Any other form of compensation is excluded.